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Who do make a complaint to if I do not get the money?
Payment of the invoice amounts is made on the same day of the advance or expiry, and you can check the credit data in the invoice details.
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Can you cancel the check and send me another?
The Exchange Law does not allow us to cancel checks until 15 days have passed since they were issued, please contact your customer, give him your bank details and tell him/her to inform us for successive orders. In this way, the invoice will be paid by bank transfer.
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Can you send me the check by courier?
This option is not possible. Please contact your client for him/her to inform us of his bank details. In this way we will always pay you by transfer.
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What advantages does opening an account at Bankinter have?
The payments will be made the same day of the advance or expiry date, the collection will be speeded up by at least one day.
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Do I have to open an account at Bankinter?
It is not necessary for you to open an account at Bankinter to access and advance the invoices that you have entered.
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Who assumes the risk?
Advancing an invoice does not imply any risks for you, as it will be irrevocably collected.The invoices that you advance do not appear reflected in your name in the information that we provide to the Bank of Spain. The risk is of the customer and Bankinter.
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How many invoices and what amounts can be advanced?
You can advance 100% of the amount of the invoices that can be advanced.
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Can I modify the method of payment?
It is not possible to modify it. You should contact your customer for him to give us the payment instructions that you wish.
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How do you pay the invoices?
The invoice payment method is by check or transfer. In order to view the payment method, please consult the invoice details.
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When do you pay the invoices?
The invoices are paid on the expiry date, unless you advance the invoice and then the payment date will be the date of the advance.
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Why can’t I advance an invoice?
Invoices can be advanced from 8 am to 3 pm (Spanish mainland time). If you are unable to advance your invoices within this time period, please contact our Customer Care service.
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The amount does not correspond.
Your client has probably issued one or more credit notes to cover your invoice amount partially or in full, and you can obtain the data of the credit notes by consulting the invoice details.
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What is a payment order?
It is an order for a negative amount that your customer has sent us that comprises one or several invoices, possibly the amount will correspond to returned goods or agreements between you and your client.
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Expiry date of the invoices.
It should coincide with the date that you have indicated in your invoice. In this operation Bankinter merely acts as agent for the payment of the orders that your customer has notified to us, if the date is incorrect please contact your customer directly.
